We want you to feel confident trying Cuckmere Organics. If you decide a product isn't right for you, for any reason, simply contact us within 14 days of receiving your order.

Even if you've opened and tried the product, you're welcome to return it for a refund or replacement.

Just email us at hello@cuckmereorganics.co.uk and we'll explain how to return it. We just ask you to pay the return posage.

While current Evri and Royal Mail postage rates are above £4, we continue to offer a standard delivery charge of £4 to keep costs fair for our customers

You are also welcome to collect your order from our location in Alfriston, East Sussex. Please choose this option at the checkout if you wish to collect.

As a small‑batch maker, we aim to dispatch all orders within 3 days to ensure your products are freshly prepared before dispatch.

You should receive your order within 2-5 days after they leave us.

Please allow 7 days before contacting us if your parcel has not arrived in the expected time.

We want you to feel confident in choosing Cuckmere Organics. If something isn’t right, please contact us within 14 days of receiving your order. We value your feedback and will make it right with a replacement or refund.

The cosmetic industry has shaped expectations around products being completely uniform: identical texture, strong fragrance and a very long shelf life. This is usually achieved through stabilisers, synthetic chemicals, alcohols and petrochemical derived emollients.

Natural skincare behaves differently. Because it isn’t standardised, small variations in colour, texture or consistency are completely normal. Without stabilisers, products made with oils, butters and waxes can soften in warm temperatures. As they warm, the natural molecules can rejoin, sometimes creating a light, grainy texture. This doesn’t affect the quality or performance of the product, and any tiny grains melt instantly on contact with the skin.

Beeswax, plant oils and butters naturally become softer in heat and firmer in cooler temperatures. This is simply the nature of pure, unrefined ingredients.

Beeswax, plant oils and butters will naturally become softer in warm temperatures and more solid in cooler temperatures.